Help Desk Analysis and Staffing:
Whether you are implementing an in-house Help Desk for the first time or need to re-evaluate and re-organize your current staffing, software, and call tracking needs, OCI can help. Not only will we help you determine Help Desk needs by analyzing your current use and plan for growth, but we can also staff your Help Desk.
OCI's Help Desk Staffing Solutions available on a short or long-term basis saves you money by saving you time. Why go through the time and expense of advertising, interviewing, checking references, hiring, training and possibly firing an employee because of personality conflicts or lack of work ethic? Let OCI's staffing managers and extensive knowledge base take the guesswork out of hiring I.T. staff. Just imagine contract and contract to hire Help Desk Technicians at an affordable rate.
Help Desk:
Finally a Help Desk program that allows you to track the information you need. Available in February 2002, Help Desk includes easily run and interpreted reports that allow Help Desk personnel to track tickets by type of ticket, status, or personnel assigned to the ticket. By determining the Top users, Help Desk gives you the information needed to determine whether software, hardware, network resources, or lack of employee training is the real issue behind the problem. In addition, Help Desk allows your Help Desk to be more efficient by reducing the amount of time needed to train staff on how to use the software, Help Desk is so intuitive, our user manual is shorter and easier to read than many cell phone bills.
Although we feel Help Desk will cover all the basics needed to run a Help Desk efficiently, we may have missed one. If so, OCI Solutions will be happy to customize our interface for your specific companies needs. Some additional features not included with the basic package that you may want to consider are online ticket submission and web-integration.
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